What personal data do we collect?

We collect and store:

  • Your name, company name, job title, email address and telephone number when you make an enquiry with us via email.
  • Your name, address, post code, email address, telephone number and any supporting documents you provide when you register for an account with us and place an order. 
  • Your name, address, post code, email address, telephone number and any supporting documents you provide if you request the  support of the Customer Support team.
  • Your name, company name, position, telephone number and email address when you submit a request for information about training which can be provided by us.
  • Your name, email address and telephone number when you provide consent to receive offers and promotions from us.

In addition to the information you submit, we are gathering your IP address to serve you with geographically relevant content and personalisation purposes.

    How and why will we use your personal data?

    • Why do we process this personal data?

      To respond to queries from customers and provide product support.

      To carry out statistical analysis about the use of the website to better understand how our website is used and make improvements to it, as well as tailor your experience of the website.

      To send you communications about relevant products & promotions, in accordance with your marketing preferences.

      To invite you to participate in market research.

      To comply with legal requirements to which we are subject, such as tax or financial reporting requirements.

    • What is the legal basis for processing?

      It is in our legitimate interest to respond to customer queries and provide product support. 

      When you have provided your consent to do so.

      We may send you relevant content where we have a legitimate interest to promote our products and business. You can opt-out at any time by clicking the unsubscribe link at the bottom of every email we send or by asking us by using the contact us details in the ‘Your Rights’ section below.

      We may also send you relevant content where you have provided your consent for us to do so.

      It is in our legitimate interest to gain insight into the performance of our services and to research new business opportunities.

      Using your personal data in this way is necessary for us to comply with our legal obligations.